Privacy & Terms.

What we collect

If you open an account: your mobile number, first name, date of birth and, if you add it, email. If you order: your order history and rewards activity, plus your address for delivery. If you contact us: your name, email, optional phone and message. We check ID in person but do not scan or store it, and we never store card or bank numbers.

How we use and share it

Only to run your account, orders, rewards and messages you asked for, and to meet legal requirements. As Oregon law requires (ORS 475C.221), we keep customer information only with your consent and never transfer it to others. We do not sell personal information or use it for targeted advertising. Service providers that help us operate (hosting, payments, texts and email) may process it on our behalf only.

Text messages (SMS)

Petal sends text messages to customers who give us their mobile number and agree to receive them, for example when creating an account or placing an order. Texts include login and verification codes, order and pickup updates, delivery notices (such as when your driver is on the way), and, only if you separately opt in, deals and announcements. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or contact info@petaldispensary.com. Consent to marketing texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text opt-in data and consent are not shared with any third parties, except service providers that deliver our messages.

Cookies and analytics

We use cookies to keep you signed in and remember your age confirmation and bag, and Google Analytics, Microsoft Clarity and Cloudflare Web Analytics to measure site use. These are not tied to your identity or purchases. You can block them in your browser; the site works the same.

How long we keep it

While your account is open. When you delete it, we remove your information within 30 days, except records Oregon requires us to keep, such as delivery and sales records.

Your rights

You can update or delete your account in the app, opt out of texts by replying STOP, and unsubscribe from emails anytime. You may also request access to, a copy of, correction of, or deletion of your information at info@petaldispensary.com. We respond within 45 days. If we decline, you may appeal by replying to our decision, and we will respond within 45 days; you may also contact the Oregon Department of Justice.

Eligibility and ID

You must be 21 or older, or 18 to 20 with a valid Oregon Medical Marijuana Program card. Valid photo ID is required for every sale, pickup and delivery, and the person who ordered must receive the order. We may refuse service to anyone without valid ID or who appears intoxicated.

Orders, prices and limits

Prices are before tax; Oregon and local marijuana taxes are added at checkout. Oregon purchase limits apply to every order. We may cancel an order if an item is unavailable, mispriced, or cannot be sold lawfully. Online orders are reserved for you as soon as you place them. We hold pickup and curbside orders for 24 hours; if an order has not been picked up by then, we may cancel it, release or refund your payment, and return any Petal credit you used.

Delivery

Delivery is to residences in our delivery area only, not hotels, motels, dormitories, businesses or public places. Orders must be placed before 8:00 p.m. for same-day delivery, and we deliver once per day per address or person. ID check and signature are required at the door.

Missed deliveries. If we cannot complete a delivery for a reason on the customer's side (no one is home, the person who ordered is not there, there is no valid ID or we cannot verify it, or we cannot lawfully hand off the order), we return the order to the store and hold it for 24 hours. You may pick it up at no charge or schedule a redelivery for a $10 redelivery fee. If a delivery is missed because of us, redelivery is free. After 24 hours the order follows the same cancellation terms as pickup orders. We may turn off delivery for accounts with repeated missed deliveries; curbside and in-store pickup stay available.

Returns

Oregon law does not allow us to resell returned cannabis. If a product is defective or incorrect, contact us within 7 days with your receipt.

Petal Rewards

Rewards are store credit with no cash value and cannot be transferred. Credit can cover up to half of an order and cannot be used for free product. We may change or end the program with notice; earned credit remains usable.

Liability and governing law

Our services are provided as is. To the extent the law allows, our liability for any order is limited to the amount paid for it. These terms are governed by Oregon law, with disputes handled in the state courts of Jackson County, Oregon. Questions: info@petaldispensary.com.